frequently asked questions

How much does a rental cost?

Prices fluctuate based on season, location, and availability much the way airline prices fluctuate. In general, the earlier you book, the lower the price.

What kind of RVs do you rent?

Our web site lists all of the types and sizes of vehicles we rent.

Where can I rent an RV?

We have a listing of all of our motorhome rental centers on the web site.

What are your hours?

We are open Monday through Thursday from 5 a.m. to 10 p.m, Friday 5 a.m. to 9 p.m., Saturday 6 a.m. to 8 p.m. and Sunday 7 a.m to 7 p.m.

How can I pay for a rental?

We require that all payment be done with a major credit card. We only accept Visa, MasterCard, American Express, and in the U.S., Discover Card. We do NOT accept stored value/prepaid/gift cards for the estimated rental charges or security deposit at time of pickup. For a payment method to qualify for rental it MUST bear an imprint of the customer’s name that matches the driver’s license and be a valid credit card or debit card with a Visa or MasterCard logo. The cardholder must also be present and listed on the contract as the primary renter or additional authorized driver. Stored value/prepaid/gift cards may be used for payment ONLY upon return of the vehicle. Payment by check or cash is not accepted. This payment policy is very strict and there are no exceptions.

Are there any coverages provided with the RV rental?

For your peace of mind while traveling, Cruise America rentals include coverage’s in three areas in excess of minimum automobile coverage’s against third-party required by law. The details are contained on the Rental Agreement.

What is the mileage cost?

An estimated mileage charge will apply to your rental. The charge will be a per night charge based on 100 miles for a local rental and 250 miles for a one-way rental. The rate is 35¢ per mile. At the end of the rental you will be refunded for any excess mileage charges, or be charged at the rate of 35¢ for additional miles in excess of the estimated mileage.

Is there a charge for the generator?

Yes. The generator charge is $3.50 per hour as determined by an installed running time meter. You can save on this expense by staying in locations that have electrical hookups and not leaving the generator running when you are not in the vehicle.

What deposits are required?

Upon confirmation, a $300 reservation down payment is charged to your credit card. This deposit will be applied toward your rental charges. A minimum security deposit of $500 and estimated rental charges are payable at departure by credit card. Personal checks and debit cards without a Visa or Mastercard logo are NOT accepted.

What constitutes a “rental day”?

Similar to a hotel, the Rental Day is based on number of nights the vehicle is used. Each night constitutes a rental day.

What charges may possibly incur aside from the initial rental cost?

There is tax on the rental charges and any kits you order. The generator fee is $3.50 per hour and will be collected upon return of the rental. Customer agrees that he will return unit in the same condition as he received it (excluding normal wear). A fee of up to $250 will be charged if the interior of the vehicle has not been cleaned. Damages or loss of equipment will be paid for by the renter. Holding tank must be emptied prior to return of the vehicle or be subject to an additional dump charge of up to $50.

Do I need a special license to drive an RV?

All you need is to be 21 years of age or older and possess a valid driver’s license and a major credit card. No special endorsement is needed. Temporary licenses are not accepted.

When can I pick up my rental?

Vehicle departure time is normally between 1:00 PM and 4:00 PM. Vehicle drop off time is normally between 9:00 AM and 11:00 AM only. Returns after 11:00 am may be subject to a late return fee of $25 per hour.

What if I return my rental before it is due?

No refunds will be made for early returns or late pick ups.

What if I am late returning my rental?

The vehicle is overdue after 11:00 AM on the date of return. A fee of $25 per hour will be charged for each hour you are late.

Can I park my car at your establishment while I travel?

Parking at some centers is very limited. Call your rental center in advance to see if they can accommodate you. If you are allowed to park, it is at your risk entirely.

Can we leave luggage at your location?

This is not a problem. Anything left at the rental center is at your own risk.

Can I tow my car or something else behind the rental RV?

We do allow towing with all sizes of our RVs. Towing is not allowed with Truck Campers. The RVs are only equipped with a receiver hitch, so you would need to provide your own tow bar. No towing apparatus or hook-up services are provided under any circumstances. Customer must declare intention to tow prior to departure and warrant that towing weight is within 2,500 lb. tow weight restrictions. A daily towing charge will be imposed.

What if the RV breaks down?

We provide a 24-hour toll free travelers assistance line to help you get back on the road as soon as possible.

Are there bike racks/guaranteed bike racks?

No, sorry.

What kind of facilities would a campground typically offer?

A partial list of commonly found facilities would include: electric, water, sewer hook-ups, washer, dryer, swimming pool, playground, BBQ pits, on-site convenience store, etc.